Technical FAQ

• 1. How to operate if only deals with single-frame images?
• 2. What are the requirements to the pictures when synthesizing?
• 3. How to calculate the value of (View angle)?
• 4. Is there any requirements to the naming input of pictures
• 5. During the synthesis process, confirm to quit in the half-way, why can not quit immediately, and need to wait sometimes?
• 6. During the synthesis process, can we change the synthesis parameters again?

Order and Download FAQ

• 1. Is your online order secure?
• 2. When will I receive the registration code after I order online successfully?
• 3. I lost my registration code, how do I get it back?
• 4. How do I get invoice for my online order?
• 5. What are values for registered users?
• 6. Can I get your software on a CD-ROM?
• 7. Do I have to back up my downloaded software? Can I get another copy from you later?

Technical FAQ

How to operate if only deals with single-frame images?

After setting up the directory in the (PonyFullDome Setting), select the (Single frame) item of the Group Box: (Frame) , fill in which frame in need on it.

What are the requirements to the pictures when synthesizing?

To the input of images,it requires a same resolution that width is equal to length as well as the images are mutually orthogonal,this can be generated by 3Dmax tools. It need to enter five images at least to complete a synthesis of FullDome image.

How to calculate the value of (View angle)?

This angle is calculated relative to the plane which is vertical to the front view plane and the end view plane at the same time, direction angle deaded against the front view plane is 0 degrees, up is positive, down is negative, its value is equal to the angle between the view direction and parallel direction line.

Is there any requirements to the naming input of pictures?

In order to synthesize a bulk or a series of consecutive images, the software can be run if the folder which includes valid pictures is entered correctly, It identifies the relationship about all directions view pictures based on the increasing relationship of pictures naming. Generally, Names of different images have the same prefix, end with the same digit numbers in ascending order, such as L_001.bmp, L_002.bmp, L_003.bmp, and so on.

During the synthesis process, confirm to quit in the half-way, why can not quit immediately, and need to wait sometimes?

Software is designed to bulk synthesis of pictures of the specified folder, , when a user confirms to quit, while the synthesis was in a frame, you need to wait for processing the procedures before they exit the frame at this time and do not proceed with the next frame.

During the synthesis process, can we change the synthesis parameters again?

Parameters at the interface can be changed again, such as the degree viewing angle can be changed, and can immediately see the preview, but the parameters can not be reflected in changes in the tasks which are synthetic, that is, the output at this time synthesis of image (non-preview) is based on the original parameters of synthesis.

Order and Download FAQ

Is your online order secure?

Yes, it is 100% secure.Our online orders are processed on a secure server at RegNow.com, it is a veteran e-commerce company, which specializes in software. All information will be encrypted before transmission to prevent possible interception by a third party.

When will I receive the registration code after I order online successfully?

Less than 60 Seconds. Once you finish the online order, you will receive an email contain the registration code of Excel Worksheet Separator immediately. If you do not received your registration code of Excel Worksheet Separator, please check your email spam folder or send as an email.

I lost my registration code, how do I get it back?

Contact fulldome@godsw.com

How do I get invoice for my online order?

Click the link: https://www.regnow.com/order_lookup.html and input your order E-Mail Address and Order ID. You can get your order information and an electronic receipt.

What are values for registered users?

Get the full version of Pony Fulldome, free email support and free lifetime upgrades.

Can I get your software on a CD-ROM?

Yes, as you are ordering your software online, all you need to do is select the "Get it on CD!" option. Next, complete your purchase, download the software and relax, your backup copy will arrive in the mail shortly:

• US Domestic Shipping 7-14 days
• Canada Shipping 9-16 days
• International 12-21 days

Do I have to back up my downloaded software? Can I get another copy from you later?

No,you don't have to back up the downloaded software. You can always download it from our Web site. It's advisable to back up the registration key file, but only for the sake of saving your own time in case you lose it, as you'd have to request a new one from us. We'll send you a replacement should you need it.